GM Reports 450,000 OnStar Subscribers in China

Shanghai OnStar, launched in October 2009, also reached 13.8 million requests for Turn-by-Turn Navigation as of May, the company reported.

General Motors reported June 11 that its Shanghai OnStar joint venture with SAIC and Shanghai GM reached two milestones in May: a subscriber base of 450,000 in all of China and requests for Turn-by-Turn Navigation totaling 13.8 million since the launch of the service in October 2009.

OnStar has 6 million subscribers worldwide and has provided interactive services about 253 million times in all, GM said.

Shanghai OnStar received certification from China's State Bureau of Surveying and Mapping last year, making it the first telematics joint venture allowed to offer mapping service in China. It launched a mobile app in 2011 that integrates Turn-by-Turn Navigation, allowing subscribers to search for destinations and control vehicle systems remotely through a cell phone.

The service will offer better voice recognition, hands-free queries for traffic information, and real-time traffic and other services, according to GM. "OnStar navigation is valued by people not only for its high efficiency, but also for its human-based care," said Shanghai OnStar Managing Director Diane J├╝rgens. "OnStar's blue, red, and white buttons connect you on a 24/7 basis 365 days of the year to our conscientious customer service advisers, who offer the most reliable and best technical support in the business."

The 15 telematics services offered in China by Shanghai OnStar are:

  • Automatic crash response
  • Emergency services
  • Automatic air bag deployment response
  • Vehicle diagnostics
  • Real-time on-demand diagnostics
  • Mobile application
  • Good Samaritan
  • Stolen vehicle location
  • Remote door unlock
  • Remote horn and lights
  • Roadside assistance
  • Hands-free calling
  • Point of interest
  • Turn-by-Turn Navigation
  • OnStar destination download

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