HP Expands Lithium-ion Battery Recall

The recall now affects about 78,500 units beyond the 50,000 that were recalled in the United States in January 2018. The recall expansion involves lithium-ion batteries for HP commercial notebook computers and mobile workstations that were sold to businesses and other organizations. The batteries can overheat, posing fire and burn hazards.

HP Inc. has expanded its recall of lithium-ion batteries for HP commercial notebook computers and mobile workstations. The recall now affects about 78,500 units beyond the 50,000 that were recalled in the United States in January 2018, the Consumer Product Safety Commission announced. The expansion involves lithium-ion batteries for HP commercial notebook computers and mobile workstations that were sold to businesses and other organizations.

The batteries can overheat, posing fire and burn hazards.

The batteries were shipped with or sold as accessories for HP ProBooks (64x G2 and G3 series, 65x G2 and G3 series, 4xx G4 series), HPx360 (310 G2), HP Pavilion x360 11inch Notebook PC, HP 11 Notebook PC, HP ZBook (17 G3, and Studio G3) mobile workstations. The batteries also were sold as accessories or replacement batteries for the HP ZBook Studio G4 mobile workstation, HP ProBook 4xx G5 series, HP ENVY 15, and HP Mobile Thin Clients (mt21, mt22, and mt31).

Consumers are asked to contact HP immediately, either toll-free at 866-671-7362 from 8 a.m. to 7 p.m. CDT weekdays or by visiting www.HP.com/go/batteryprogram2018 or www.hp.com and clicking "Recalls," to see whether their battery is included in the recall and for instructions on how to enable "Battery Safety Mode" if their battery is included. The website provides instructions on how to initiate the validation utility to check the battery and what to download if the battery is included in the recall.

These batteries are not customer-replaceable. HP will provide free battery replacement services by an authorized technician. CPSC reported that HP has received eight new reports of battery packs in the United States overheating, melting, or charring, including one report of minor injury and two reports of property damage totaling $1,100.

The recalled batteries were sold at HP and authorized dealers nationwide and online. They were shipped in notebook computers and mobile workstations sold from December 2015 through April 2018 for between $300 and $4,000 and also were sold separately between December 2015 and December 2018 for between $50 and $90.

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