Safety Strategy: What Great Leaders Do Well

Great leaders choose an improvement direction after it is clear to them and those who support it precisely where they are going.

Occasionally, some of the greatest truths in business are found not only in the musings of great business leaders, but also in the creative genius of authors of fiction. Consider the exchange between the characters Alice and the Cheshire Cat of Lewis Carroll's novel "Alice in Wonderland": "Would you tell me, please, which way I ought to go from here?" "That depends a good deal on where you want to get to," said the Cat. "I don't much care where--" said Alice. "Then it doesn't matter which way you go," said the Cat. "--so long as I get SOMEWHERE," Alice added as an explanation. "Oh, you're sure to do that," said the Cat, "if you only walk long enough."

Activities Follow Strategy
The popular paraphrasing that's followed this famous fictional dialogue, "If you don't know where you're going, any road will get you there," holds great truth and is often found within many organizations when goals are set to improve both safety performance and culture. It is typical for a well-intentioned leader to begin attempting to improve safety by focusing on the tactics, activities, and methodology without first determining what results they should provide and how progress will be measured.

Most of ProAct Safety's client organizations, who are already leaders in their industry for safety performance, do not recognize sustainable improvement resulting from more meetings, activities, and mandates and realize that more of the same rarely brings change. With fewer resources and increasing competitiveness in operational priorities, it is imperative organizations remain strategically focused on the overarching strategic framework that prioritizes decisions and on the minutia of choosing the precise intervention proactively and aggressively monitor measurements that provide insight into progress.

Worthy Metaphors
In "Zoom In, Zoom Out," Rosabeth Moss Kanter of Harvard Business School writes, "The lens through which leaders view the world can help or hinder their ability to make good strategic decisions, especially during a crisis. Zoom in, and get a close look at select details--perhaps too close to make sense of them. Zoom out, and see the big picture--but perhaps miss some subtleties and nuances. Zoom buttons on digital devices let us examine images from many viewpoints. They also provide an apt metaphor for modes of strategic thinking."

Another metaphor worth considering comes from Roger L. Martin of the Rotman School of Management at the University of Toronto. In "The Execution Trap," Martin writes of how the corporation can be conceived of as "a white-water river in which choices cascade from the top to the bottom. Each set of rapids is a point in the corporation where choices could be made, with each upstream choice affecting the choice immediately downstream. Those at the top of the company make the broader, more abstract choices involving larger long-term investments, whereas the employees toward the bottom make more concrete, day-to-day decisions that directly influence customer service and satisfaction."

How improvement objectives are prioritized and executed determines not just sustainability of results, but buy-in, as well. Leaders need both the zoom in and zoom out capability, as well as an understanding that the decisions to improve safety will be carried out by others and often impact other business priorities. When Martin writes of how the day-to-day decisions influence customer service and satisfaction, consider that employees of all levels, contractors and vendors included, are customers in safety. Do they see the value in and the rationale of the improvement direction that often results in additional responsibilities, activities, and paperwork? Strategies are rarely executed well when those involved are operating under the mentality of have-to. If these customers of ours are not informed and enabled to zoom out to see the big picture (i.e., what does safety excellence look like and how this contributes toward it), can we expect to solicit more than compliance behavior?

What Great Leaders Do
Great leaders choose an improvement direction after it is clear to them and those who support it precisely where they are going. They do not get disrupted by nor react to events with new programs. They have a dual, proactive-prioritization strategic framework that justifies and validates return on investment of initiatives aligned to prevent incidents and injuries and continuously mature the culture. Strong, proactive, positive accountability systems are in place to enhance the leaders’ role in soliciting discretionary performance, challenging status-quo thinking and managing the experiences, story-telling, and beliefs within the culture.

Finally, great leaders are not satisfied with great results. They measure both leading (i.e., activities) and transformational (i.e., performance progress) indicators to validate and create confidence in the lagging indicator results. When transformational results are reached, there is unquestionable and shared conviction in the ability to repeat and continuously improve. Great leaders achieve not only zero injuries, but Sustainable Safety Culture Excellence, as well.

References
1. Carroll, Lewis. (1865) Alice in Wonderland, Macmillian
2. Kanter, Rosabeth M. (2011) Zoom In, Zoom Out, Harvard Business Review, March 2011
3. Martin, Roger, L. (2010) The Execution Trap, Harvard Business Review, July-August 2010

 

This article originally appeared in the November 2013 issue of Occupational Health & Safety.

Product Showcase

  • AirChek Connect Sampling Pump

    Stay connected to your sampling with the SKC AirChek® Connect Sampling Pump! With its Bluetooth connection to PC and mobile devices, you can monitor AirChek Connect pump operation without disrupting workflow. SKC designed AirChek Connect specifically for all OEHS professionals to ensure accurate, reliable flows from 5 to 5000 ml/min and extreme ease of use. AirChek Connect offers easy touch screen operation and flexibility. It is quality built to serve you and the workers you protect. Ask about special pricing and a demo at AIHA Connect Booth 1003. Read More

  • Preventative Heat Safety

    Dehydration and heat exposure impair physical and cognitive performance. Proper hydration boosts heat stress resilience, but hydration needs are highly individualized and hard to predict across a workforce. Connected Hydration® empowers industrial athletes to stay safe through behavioral interventions, informed by sports science, and equips safety teams with critical insights to anticipate high-risk situations and adapt to evolving environmental factors. Curious about applying the latest in sports science based hydration strategies for industrial athletes? Stop by booth #1112 at AIHA or schedule a free demo today at https://epcr.cc/demo. Read More

  • HAZ LO HEADLAMPS

    With alkaline or rechargeable options, these safety rated, Class 1, Div. 1 Headlamps provide long runtime with both spot and flood options in the same light. Work safely and avoid trip hazards with flexible hands-free lighting from Streamlight. Read More

Featured