NTSB to Offer Airline Emergency Communications Guidance

Public affairs representatives and national news personnel will advise airlines' public affairs staffs about managing communications after a major accident or incident in the age of social media.

The National Transportation Safety Board is devoting two days at its Training Center to offer guidance to aviation public affairs professionals on how to most effectively manage emergency communications following a major aircraft accident or incident.

The training will be offered on Oct. 7-8 in Ashburn, Va., by representatives from the NTSB Office of Public Affairs, who will explain how investigation information is verified and released to media and family members of those affected by a major accident. Also, national news personnel will discuss how previous accidents have been covered and how social media are changing the dissemination and consumption of breaking news.

A description of the training, registration information, and the cost to attend are available at http://www.ntsb.gov/TC/CourseInfo/PA302_2010.htm. NTSB makes a one-day version of the course available outside Washington, D.C., for groups of 10 or more; see http://www.ntsb.gov/Academy/CourseInfo/PA303_2010.htm for details.

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