The Space Between
THIS safety thing really makes me scratch my head. One would think our
workers, with their expansive job knowledge and physical skills, would perform
their job safely all of the time, yet sometimes corners are cut. There seems to
be a space between what a worker knows is safe and what he actually does (an
After extensive research, I was able to identify what is in the space between
what a worker knows to be safe and what he does at risk. I found lurking in
these crevasses a black lung, a heart surgeon, a bulletproof vest, and some
dilly-dally. I'd better explain.
The Black Lung
Have you ever heard of this infamous "black lung"? It
went mainstream years ago when anti-cigarette advocates used it to persuade
teenagers not to smoke. This simple argument says if you smoke, your lungs will
turn black and you will die.
It didn't work. The reason was, young people (old ones, too) don't think
anything bad can happen to them. While the tobacco industry made the term "black
lung" a household one, it has been around the safety industry since workers
began taking risks. Workers take risk and choose not to think about what can
happen, be it a single catastrophic incident or a lifetime of bad habits that
leaves the body in poor condition on retirement day. Workers don't believe
injury or death can happen to them. They "black lung" it until it's too
Bacon, Eggs, and a Thick Milkshake, Please
Dr. Dean Ornish, a heart
surgeon, is the author of "Simple Changes, Powerful Choices." His book talks
about his frustrations with heart bypass patients. He found patients would crawl
to his office. In exchange for years of poor diet, stress, and lack of exercise,
these individuals had problems breathing and experienced severe chest pain.
After bypass surgery, they would feel better than they had in years. Feeling so
good, patients skipped the prescribed post-surgery diet-and-exercise regimen,
returning to the same habits that created the heart condition (bacon, eggs,
Bypass surgery is a metaphor for addressing symptoms, not problems. Heart
patients were unwilling to alter diet and lifestyle to live a better, longer,
fuller life. Workers, safety committees, and supervisors treat symptoms with
"bypass" solutions, leaving everyone feeling good. Instead of addressing the
need for the individual to change a behavior, a new tool or training session
will be the implemented solution. After six months, however, the tool will be
lost, the training forgotten, and the worker unchanged--continuing to work at
The Bulletproof Worker
As the 2002-2003 NBA season closed, Michael
Jordan was fighting for a playoff spot. His Washington Wizards teammates were
not. After a frustrating one-point loss, Jordan lambasted his teammates: "It's
very disappointing when a 40-year-old man has more desire than a 24-, 25-, or
23-year old, . . . doing everything he can to get his team into the playoffs.
Until guys let go of that macho, cool attitude and do the necessary things . . .
it's sad when we're not doing that when we're at a point of urgency."
Workers in safety-sensitive jobs often work their jobs in a similar manner,
without urgency. Only for a worker, it's not a playoff spot on the line; it's a
finger, an arm, an eye, a life. Workers do this because tucked neatly in the
space between what is safe and at risk is a bulletproof vest. Each suggested
change in behavior is either aggressively or quietly disregarded. The problem
with deflecting at-risk behavior with a vest is that one morning, he will pick
up his lunchbox but forget the bulletproof vest. I send my condolences to the
No Time to Dilly-Dally
There are two types of dilly-dally lurking in
that space: active and passive. Active dilly-dally is when a worker realizes a
habit is at risk yet waits to change. He's actively dilly-dallying around for an
invitation to change, such as a training session or tool or truck modification.
He could change now but instead continues to wait and work at risk.
Passive dilly-dally occurs when a worker performs a task and in the
performance of this task realizes he needs something additional to complete said
task safely. Instead of stopping and getting the proper tool, he will survey the
work site, calculate nothing bad can happen, and continue. The worker is in the
passive dilly-dally trap, putting off safety for the speed and ease of getting
it done. It's a dangerous proposition because if the immediate, at-risk act
doesn't get him, the habit just created might.
Take the Positive Road
What do we call this dark and mysterious
space? The safety soul. After a worker is trained, skilled, and knowledgeable,
the safety soul--weak or strong--will determine the size of this space. To
improve the safety soul we must turn away from the catastrophic and from
dictating safety, instead selling the positive benefits of safe work.
Before I leave you, do me a favor and close your eyes. (I know, if you do
that you can't read.) Well, close your eyes and point to yourself. After you
have pointed to yourself, you may continue. What did you point to? Over 99
percent of us point to the heart. It's interesting because you don't point to
your head (the safety mind) or hands (safety skills), you point to the heart--or
the safety soul. We are not safe because of our heads or our hands, we are safe
(or at risk) because the safety soul determines who we are and what we will do,
safely or otherwise.
This article originally appeared in the December 2003 issue of Occupational Health & Safety.