TBD
Specifically, one will understand:
• The fundamental precept explaining the importance of human error prevention / reduction;
• Human error prevention terminology;
• The relationships among culture, beliefs, values, attitudes and behavior;
• The seven human error causal factors;
• The five levels of human error;
• The three levels of barriers to human error;
• The four types of things in which the barriers may exist at each barrier level;
• Techniques by which to make barriers effective;
• Poka yoke techniques;
• The spectrum of barrier effectiveness;
• The relationship of human error prevention / reduction to the total quality / safety function;
• Error-inducing conditions and behaviors by which to counteract these conditions;
• Non-conservative decisions and thought processes and behaviors for conservative decisions;
• Coaching to reduce the recurrence of human error;
• Human error root causes;
• Human error measurement;
• How to design, implement, manage and assess a Human Error Prevention initiative.