Apr 01 - 02


Specifically, one will understand: • The fundamental precept explaining the importance of human error prevention / reduction; • Human error prevention terminology; • The relationships among culture, beliefs, values, attitudes and behavior; • The seven human error causal factors; • The five levels of human error; • The three levels of barriers to human error; • The four types of things in which the barriers may exist at each barrier level; • Techniques by which to make barriers effective; • Poka yoke techniques; • The spectrum of barrier effectiveness; • The relationship of human error prevention / reduction to the total quality / safety function; • Error-inducing conditions and behaviors by which to counteract these conditions; • Non-conservative decisions and thought processes and behaviors for conservative decisions; • Coaching to reduce the recurrence of human error; • Human error root causes; • Human error measurement; • How to design, implement, manage and assess a Human Error Prevention initiative.