Nashville, TN
DoubleTree by Hilton - Downtown
The Precept
Losses are attributable to human error, not only error in the implementation of processes but also error in the design of the processes, including the design of the hardware used in the processes – except for the following:
· Natural disasters that can’t be postulated in advance - thus, their effects can't be mitigated;
· Sabotage that can’t be postulated in advance - thus, can't be prevented;
· Decisions to accept risk, based on cost-benefit analysis.
Systems, techniques and tools must be in place by which to:
· Identify and cost-effectively eliminate hazards (e.g., safety, quality, environmental hazards);
· Assess the risks of hazards that can’t be eliminated and that can be activated by human error;
· Control these risks by:
o Preventing human error that can activate hazards with intolerable or unacceptable risks;
o Preventing the recurrence of any such error that can and should have been prevented initially;
o Mitigating the effects of any such error that can’t be 100% prevented (e.g., skill-based and lapse- based errors).
To learn more about the universally applicable principles and practices supporting the foregoing precept, attend Ben Marguglio’s “Human Error Prevention” and “Root Cause Analysis” Seminars.
Upon completion of this seminar, one will understand:
· Human error prevention terminology;
· The relationships among culture, beliefs, values, attitudes and behavior;
· The seven human error causal factors;
· The five levels of human error;
· The three levels of barriers to human error;
· The four types of barriers within each barrier level;
· Techniques by which to make barriers effective;
· Error-inducing conditions and behaviors by which to counteract these conditions;
· Non-conservative decision thought processes and behaviors;
· Conservative decision thought processes and behaviors;
· Coaching to reduce the recurrence of human error;
· Human error root causes;
· Human error measurement;
· Design and implementation of a Human Error Prevention Program.