Jun 19 - 20

Holiday Inn (near Disneyland)

This seminar covers: • Classifications of human error; • Quality and safety culture and the quality- and safety-conscious work environment; • Leadership responsibilities; • The total quality and safety function; • The four levels of human error; • The three levels of barriers to human error and to the hazards activated by human error; • The four types of barriers at each barrier level; • The relationship of barriers to the total quality and safety function; • Methods by which to make barriers effective; • Error-inducing conditions; • Behaviors to counteract error-inducing conditions; • Thought processes and behaviors leading to non-conservative decisions; • Thought processes and behaviors leading to conservative decisions; • Techniques to prevent recurrence of error - e.g., coaching; • Metrics; • Defense in depth; • Summary of the principles of human error prevention.