DOT Proposes Airlines Disclose More Information to Consumers

Proposed consumer protections for air travelers would include disclosure of fees for basic services.

The U.S. Department of Transportation has proposed some new consumer protections for air travelers. The proposal, building on consumer protections that were issued in December 2009 and April 2011, would require the disclosure of fees for certain airline services, such as checked baggage. It also would require more air carriers to report their performance data to DOT and codify the department's definition of a ticket agent "to ensure that companies that offer flight search tools and receive a form of compensation are adhering to the Department's consumer protection requirements."

More specifically, the airlines and ticket agents would be required to disclose fees for additional services, including: first checked bag, second checked back, one carry-on item, and advance seat assignment. According to DOT, these fees are currently difficult to determine when searching for airfares, which could be misleading to many consumers. In addition, the rule would also expand the number of carriers that need to report information to the DOT about on-time performance, oversold flights, and mishandled baggage rates. Any carrier that accounts for at least 0.5 percent of domestic scheduled passenger revenue (as opposed to the current standard of 1 percent) would be required to report these data.

The proposed rule would also require large travel agents to adopt minimum customer service standards, require carrier and ticket agents to disclose any code-share agreements on initial itinerary displays online, and prohibit unfair and deceptive practices, such as preferentially ranking flights of certain carriers above others without disclosing the bias.

"Knowledge is power, and our latest proposal helps ensure consumers have clear and accurate information when choosing among air transportation options," Transportation Secretary Anthony Foxx said. "The proposal we're offering today will strengthen the consumer protections we have previously enacted and raise the bar for airlines and ticket agents when it comes to treating travelers fairly."

Product Showcase

  • Magid® D-ROC® GPD412 21G Ultra-Thin Polyurethane Palm Coated Work Gloves

    Magid’s 21G line is more than just a 21-gauge glove, it’s a revolutionary knitting technology paired with an advanced selection of innovative fibers to create the ultimate in lightweight cut protection. The latest offering in our 21G line provides ANSI A4 cut resistance with unparalleled dexterity and extreme comfort that no other 21-gauge glove on the market can offer! Read More

  • Glove Guard® Clip

    Safety should never be compromised, especially when it comes to proper glove usage. The Glove Guard® clip enhances safety by encouraging employees to keep their gloves with them at all times. This reduces the risk of accidents and injuries on the job. By ensuring everyone has their gloves readily available, we help promote a culture of safety and efficiency. The Glove Guard® clip is designed to withstand the toughest work environments. Constructed from robust materials made in the USA, it can endure extreme conditions, including harsh weather, and rigorous activities. Read More

  • Safety Knives

    The Safety Knife Company has developed a quality range of safety knives for all industries. Designed so that fingers cannot get to the blades, these knives will safely cut through cardboard, tape, strapping, shrink or plastic wrap or a variety of other packing materials. Because these knives have no exposed blades and only cut cardboard deep, they will not only protect employees against lacerations but they will also save product. The Metal Detectable versions have revolutionary metal detectable polypropylene knife bodies specifically for the food and pharmaceutical industries. This material can be detected and rejected by typical detection machines and is X-ray visible. Read More

Featured

Webinars