Ailing FDNY EMS Dispatch System Back Online
Thirty years old, it's scheduled to be replaced in 2015.
The New York City Fire Department experienced intermittent outages last week, with the system down for a total of 90 minutes, causing it be switched to a backup system. The explanation is simply that’s outlived its usefulness.
FDNY’s July 25 statement said it was fully stabilized that day.
It said technicians determined the problem was caused by corrupted "disc arrays," hardware storage components in the CAD system, and the defective equipment was replaced.
Of nearly 12,000 calls handled last week, 96 percent were successfully handled, and the others handled manually by operators using cards to assign and track incidents.
The CAD system is scheduled for replacement in 2015 as part of the city's overhaul of the 911 system.