Cell Phones Recalled Due to Poor 911 Connection

In cooperation with the Consumer Product Safety Commission, San Diego-based LG Electronics MobileComm USA Inc. is rcalling certain LG 830 "Spyder" cell phones that can have difficulty sustaining a connection or have poor voice quality on calls to emergency 911.

The recall involves approximately 30,000 LG 830 "Spyder" touch-screen slider cell phones with software versions T83LGV03 and T83LGV04, which were sold for use with the following regional wireless carriers: Cellular South, Cellcom, Bluegrass Cellular, Centennial de Puerto Rico, Appalachian Wireless, Illinois Valley Cellular, Northwest Missouri Cellular, Inland Cellular, Leaco, Golden State Cellular, Thumb Cellular, Silver Star Communications, and Nex-Tech Wireless.

One report has been received of a motorist in a disabled car who was able to dial 911, but the call was dropped because the network had difficulty establishing a GPS lock on the phone. No injuries have been reported.

The cell phone model number can be found underneath the battery. The software version can be verified by going into the menu of the cell phone, selecting "Settings," then "Phone Information," then "Version." No other LG cell phones, software versions, or wireless carriers are included in this recall.

The recalled phones were manufactured in Korea and sold at various cellular dealers in Alabama, Alaska, Idaho, Kentucky, Mississippi, Puerto Rico, Tennessee, Washington State, and Wisconsin from September 2008 through November 2008 for about $200.

Consumers have been or are being contacted by their wireless carrier or LG Electronics MobileComm to schedule a free software upgrade. For additional information, contact LG Electronics MobileComm at 800-793-8896 between 9 a.m. and 5 p.m. PT Monday through Friday, or visit http://mobilephones.us.lge.com.

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