DHS to Improve International Entry Process

The Department of Homeland Security has announced the launch of three initiatives: a Global Entry pilot program, a Passenger Service Program, and an expanded Model Ports Initiative. All are intended to strengthen customer service at U.S. ports of entry. "Perhaps the single criticism we hear most from international travelers is frustration with the entry process," said Homeland Security Secretary Michael Chertoff. "We're committed to a more welcoming environment for the roughly one million foreign travelers arriving at our ports each day. These initiatives will reduce much of the frustration and anxiety we encounter, and make it easier on our frontline personnel to focus even more on actual security and criminal risks."

Global Entry is a customer service and security program designed to expedite screening and processing of pre-approved, low-risk foreign travelers to the United States. The pilot has begun at George Bush Intercontinental, John F. Kennedy International, and Washington Dulles International airports. Global Entry applicants will voluntarily provide biographic and biometric information, undergo a background check, and complete an interview with a U.S. Customs and Border Protection officer. Once accepted, Global Entry travelers can use a kiosk at any of the three pilot airports to verify their identity electronically and make any needed customs declarations. CBP has been accepting applications on the Global Entry page since May 12. The information is accessible online at http://cbp.customs.gov/xp/cgov/travel/trusted_traveler/global_entry/.

Under the new Passenger Service Program, CBP program service managers will serve as dedicated points of contact for identifying and resolving passenger issues. The initiative promotes customer service techniques in officer interactions with the traveling public, and includes joint efforts with the private sector and industry to reduce wait times through use of improved signage and technology. The program will be established at CBP’s top 20 Model Ports.

The department also is expanding the Model Ports Initiative to 18 additional airports. Originally established in 2006 as part of the Rice-Chertoff Initiative, Model Ports has enhanced border security with the use of new technology while streamlining security processes and facilitating travel for legitimate visitors. In addition to brochures and increased signage, a new video, currently available in Spanish, French, German, and English, will assist travelers through customs and the immigration process by providing practical information about the entry process and required entry documents and forms.

In a related effort, CBP is now providing wait times online for 16 of the busiest international airports and pedestrian wait times for 12 land border crossings in Arizona, California, and Texas. To access that Web page, visit http://cbp.customs.gov/xp/cgov/travel/wait_times/.

Product Showcase

  • Magid® D-ROC® GPD412 21G Ultra-Thin Polyurethane Palm Coated Work Gloves

    Magid’s 21G line is more than just a 21-gauge glove, it’s a revolutionary knitting technology paired with an advanced selection of innovative fibers to create the ultimate in lightweight cut protection. The latest offering in our 21G line provides ANSI A4 cut resistance with unparalleled dexterity and extreme comfort that no other 21-gauge glove on the market can offer! Read More

  • Safety Knives

    The Safety Knife Company has developed a quality range of safety knives for all industries. Designed so that fingers cannot get to the blades, these knives will safely cut through cardboard, tape, strapping, shrink or plastic wrap or a variety of other packing materials. Because these knives have no exposed blades and only cut cardboard deep, they will not only protect employees against lacerations but they will also save product. The Metal Detectable versions have revolutionary metal detectable polypropylene knife bodies specifically for the food and pharmaceutical industries. This material can be detected and rejected by typical detection machines and is X-ray visible. Read More

  • Kestrel 5400 Heat Stress Tracker WBGT Monitoring for Workplace Safety

    Ensure safety with the Kestrel® 5400 Heat Stress Tracker, the go-to choice for safety professionals and endorsed by the Heat Safety & Performance Coalition. This robust, waterless WBGT meter is ideal for both indoor and outdoor environments, offering advanced monitoring and data logging essential for OSHA compliance. It features pre-programmed ACGIH guidelines and alert settings to quickly signal critical conditions. Integrated with the cloud-based Ambient Weather Network, the 5400 allows managers to view, track, and log job site conditions remotely, ensuring constant awareness of potential hazards. Its capability for real-time mobile alerts and remote data access promotes proactive safety management and workplace protection, solidifying its role as a crucial tool in industrial hygiene. Read More

Featured

Webinars