U.S. Postal Service Calls HR Makeover a Success

About 700,000 U.S. Postal Service employees now have access to a high-tech HR system that has freed the service's HR professionals to work on their real concerns, says Anthony Vegliante, chief USPS human resources officer and executive vice president. The technology phase of the PostalPEOPLE initiative, described as the largest implementation of its kind in the federal government or private sector, was completed in October, he said Dec. 18.

"This massive undertaking is helping the Postal Service to increase efficiency and reduce costs while giving employees individualized information and access to human resources-related applications, 24 hours a day, seven days a week," Vegliante said. Using SAP software, the new platform replaces a system that once consisted of more than 3,800 Postal Service HR professionals relying on more than 200 processes and some 70 systems.

"The result is a single view of the employee that improves service to our employees, customer satisfaction, and our ability to conduct business," Vegliante said. With the nationwide rollout completed, USPS will introduce two new services: a new self-service tool helping managers, postmasters, and supervisors manage the workforce, perform administrative tasks, and assist their employees with skill development, and also a service on the USPS intranet site that allows employees to bid jobs anywhere they have access to the Internet. "This enhances ease of use for bargaining unit employees and provides them with a new way to access the job-bidding system," the agency said.

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