Amazon Did Not Give ‘Proper Medical Treatment’ to Injured Workers, OSHA Says

Amazon Did Not Give ‘Proper Medical Treatment’ to Injured Workers, OSHA Says

Amazon’s fourth citation this year carries a proposed penalty of $15,625.

Over about a ninth-month period, workers at an Amazon fulfillment facility “did not receive timely, necessary medical care” after sustaining injuries, OSHA alleged in a recent news release.

According to the news release, “at least” six workers sustained injuries to their heads and four sustained injuries to their backs—all in different incidents from August 2022 to mid-April 2023—while working at a Castleton, New York fulfillment center and were sent back to work, an action that exacerbated many workers’ injuries. OSHA’s proposed penalties for this citation—the fourth in 2023—total $15,625.

This is not the first time OSHA has taken action against the e-commerce company for its medical-related practices. A 2015 investigation at a New Jersey fulfillment center resulted in a Hazard Alert Letter for Amazon; and in 2023, OSHA also issued “a similar warning” following a Florida warehouse facility inspection, per the agency.

"The work at these fulfillment facilities is physically demanding. Returning a worker with a back injury or possible concussion to their job without proper medical evaluation and care can lead to prolonged injuries and lifelong suffering," Assistant Secretary for Occupational Safety and Health Doug Parker said in the news release. "The examples uncovered by our investigation demonstrate a callous disregard for the well-being of Amazon's Castleton employees that is completely unacceptable."

Photo credit: dennizn /

About the Author

Alex Saurman is the Content Editor for Occupational Health & Safety.

Industrial Hygiene Product Showcase

  • BAND V2

    BAND V2

    SlateSafety’s BAND V2 is the most rugged, easy-to-use connected safety wearable to help prevent heat stress incidents in the workplace. No additional hardware is needed to monitor large teams performing tough jobs across vast worksites. This physiological monitor worn on the upper-arm measures biometric data and sends real-time safety alerts when customized thresholds are met. BAND V2 includes a wide range of functionality such as worker physiological monitoring, real-time location status, automated work/rest cycles and more. Organizations can keep larger workforces safe with real-time, secure and transparent data. Stop by booth #408 at AIHce for a live demonstration! 3

  • The MGC Simple Plus

    The MGC Simple Plus

    The MGC Simple Plus is a simple-to-use, portable multi gas detector that runs continuously for three years without needing to be recharged or routinely calibrated after its initial charge and calibration during manufacturing. The detector reliably tests a worksite’s atmosphere for hydrogen sulfide, carbon monoxide, oxygen and combustible gases (LEL). Additionally, it is durable enough to withstand the harshest treatment and environments, which is why it has an IP 68 rating. The MGC Simple Plus is also compatible with a variety of accessories, such as Gas Clip Technologies’ new GCT External Pump. Visit for more information. 3

  • Kestrel Heat Stress Monitoring System

    Kestrel Heat Stress Monitoring System

    Ensure worker safety & regulatory compliance with the Kestrel® Heat Stress Monitoring System. With real-time remote access to critical data, leaders have the information to make timely decisions preventing workplace heat-related injuries and incidents. The Kestrel 5400 Heat Stress Tracker with LiNK connects via Bluetooth to a wall-mounted remote monitoring tablet showing current data. Use the Kestrel LiNK app to manage and log work conditions, view graphs, and create shareable reports. The Ambient Weather Network (AWN) online portal and app offer remote monitoring capabilities for 24-7 visibility, including a custom dashboard and the ability to set alerts for changing conditions. 3