Discovering the Real Problem in Health and Safety and How to Solve It

Discovering the Real Problem in Health and Safety and How to Solve It

Leaders at all levels should lead by example.

I have worked in health and safety for around 20 years in local authority, construction, rail and utilities. My background was in teaching, applied behavioral science and H&S. Combining these disciplines, I created and delivered several Behavioral Safety Programs. However, the more I listened and understood about safety and the obvious divide between managers and the workforce, the more I realized that the issues were much deeper than just behaviors. 

There were clear patterns in collective thinking, feeling and behaving on both sides that created a cycle of negative actions, interactions and reactions. It was a bit like being in the Matrix, in that I could observe the routines and rituals that were making up the culture, but the people in it could not. The patterns became easy for me to predict, and I realized that they were influencing the way that everyone played their part at every level of the business.

As you can imagine, I wanted everyone to see what I was seeing. It was a revelation that could cause a significant paradigm shift in saving people from harm. All I needed to do was help organizational leaders to change the unhealthy psychological and sociological patterns that sabotaged their safety cultures. However, this proved more difficult than I had anticipated. Leaders generally don’t like to be handed a problem without a solution.

Leadership is the Solution

The problem with most behavioral safety programs is that they focus on the behaviors of frontline managers and the workforce. This is the equivalent of trying to make the tail wag the dog! Actually, the focus must be on the vertical lines of leadership within the organizational structure because they are responsible for creating the underlying patterns that govern the safety culture, which in turn influences safety behaviors. 

It is obvious that each leader within the structure has a distinct part to play, and therein lies the first problem because most leaders don’t even know they are in a game. They are mostly unaware of the patterns they are generating. This creates a lack of consistency in leadership and subcultures emerge, which makes the whole culture change issue seem complex. Especially as each leader would need to know how, why and when they are out of sync with the organizational aspiration for safety culture and then would need to know what to do about it.

Pathways to Alignment

The key to developing a mature safety culture in my opinion is the alignment of leadership patterns vertically. The most senior leaders will describe the vision and lead by example, the middle managers will create an environment where the vision is feasible and lead by example and the frontline managers will implement the vision and lead by example.

A word of caution: obvious changes in leadership patterns can be met with suspicion and have a negative effect. Leaders who make small, incremental, stealth-like changes will achieve sustainable results.

Once aligned leaders create an unmistakable and unshakeable pattern that is repeated constantly, it becomes instinctive and intuitive in every employee. It is said that workers provide what they believe their managers “really” want and so the patterns are naturally adopted by the whole organization over time. This is how a psychological nudge into safe behaviors is created by a good safety culture. 

Support is Necessary

For me, the main investment to remove outdated patterns and instill new ones is the time and effort of leaders. They must be willing to participate fully in the process of change. This means sustained effort and it is obvious that leaders are not going to keep this up without knowing they are getting somewhere. 

Download Center

  • Industrial Premium Library

    Empower your workforce with the manufacturing, industrial maintenance, operations, HSE, compliance, and professional development skills they need to complete their tasks efficiently and safely. Not only will you boost productivity, reliability, skills, and morale but you’ll also onboard faster, and retain your best employees while meeting regulatory standards. Vector Solutions offers over 1,800 award-winning eLearning courses designed to keep your employees safe, transfer knowledge of fundamentals, and develop industry and job-specific skills that reduce downtime, maintenance costs and more.

  • Safety Metrics & Insights Webinar

    EHS professionals have been tackling the subject of how to best measure performance for many years. Lagging indicators like the Total Recordable Incident Rate (TRIR) and Days Away Restricted Transfer Rate (DART) are a good place to start, but you shouldn’t forget about the leading indicators that your workforce does every day to prevent incidents from occurring. Learn about some of the most common KPIs of safety programs and how Vector EHS Management software can be used to track these metrics in this webinar.

  • Risk Matrix Guide

    Understanding the components of a risk matrix will allow you and your organization to manage risk effectively. Download this guide for details on risk matrix calculations including severity, probability, and risk assessment.

  • OSHA Recordkeeping Guide

    In case you missed it, OSHA recently initiated an enforcement program to identify employers who fail to electronically submit Form 300A recordkeeping data to the agency. When it comes to OSHA recordkeeping, there are always questions regarding the requirements and ins and outs. This guide is here to help! We’ll explain reporting, recording, and online reporting requirements in detail.

  • Safety Metrics Guide

    Is your company leveraging its safety data and analytics to maintain a safe workplace? With so much data available, where do you start? This downloadable guide will give you insight on helpful key performance indicators (KPIs) you should track for your safety program

  • Vector Solutions

Featured Whitepaper

OH&S Digital Edition

  • OHS Magazine Digital Edition - September 2022

    September 2022

    Featuring:

    • ESG
      EHS Will Guide Future ESG Success for Many Organizations
    • MACHINE GUARDING
      Handling Material Handlers: Training Beyond PIT Requirements
    • EHS SOFTWARE
      The Missing Link with EHS Software
    • HEARING PROTECTION
      Noise Surveys from the Trenches
    View This Issue